Like any service or product that you may be considering for you or a
loved one, it is important to gather information so you can make an
educated consumer decision. Special thanks to
One Touch Med Alert LLC for the useful information for this blog. It is our goal to help you make the right choice when selecting a service as important as
this. The questions we provide are general in nature and should be
asked of any company that you may consider using.
Feel
free to use this short checklist as you shop around and compare the
service, pricing and equipment offered by other companies. These
questions are not listed in any order as they will vary in importance
based on individual needs.
Please keep in mind that
we use the term PERS (Personal Emergency Response System). Many of you
may be more familiar with the term Medical Alert System, however, they
are synonymous.
1. Do I need to have a land line?
This
is very important. Not all providers offer wireless systems for the
home. In the event you do not have a land line and one is required, you
will need to check with your local phone provider to determine the
cost. You will then have to add this to the overall cost of your
service.
2. Will my "personal help button" (transmitter) work if I am out in the yard, garage or driveway?
Be
sure to inquire as to the range of the personal help button that you
will wear. Most will work hundreds of feet from the base unit.
3. Do they offer more than one type of PERS?
PERS
equipment and technology has advanced in the last few years with the
advent of cellular, 2Way voice pendants and GPS capabilities. In
addition, each person has different needs. There are many options today
so be sure to get a PERS that fits your lifestyle.
4. Do they offer 2Way voice pendants (personal help buttons)?
As
mentioned in question #3, PERS units have come a long way in the last
few years. One major advancement is the ability to speak directly to
the monitoring center through the pendant that you wear. This has
become a popular choice for users and is something to consider.
5. Are there programming, activation or set up fees?
Each
company is different. It is not unusual for companies to charge some
sort of fee for programming/activation or in home set up. In
addition, many seniors will want the device installed by the company
providing the service, which not all companies offer. Be sure to ask
prior to signing a "service agreement."
6. How quickly is my call answered?
When
you press your "personal help button" and the monitoring center
receives the call, how long does it take to answer your individual call
for help? The company you are considering should know how quickly the
average call is answered.
7. Can you get out of your "service agreement" if your loved one passes away or moves into a long term care facility?
Know
how the company you are considering will handle this. Unfortunately
it does happen. Make sure you know exactly what your financial
liability will be in this situation.
8. Is the battery in my "personal help button" monitored?
What
happens when the battery gets low? Most service providers track this
type of vital information. Know whether or not the company your
considering receives information about the battery life in your personal
pendant and what they will do when and if there is a problem with your
personal help button.
9. Is the "personal help button" you were waterproof or water resistant?
Can
you wear your transmitter button in the bath or shower. With 45% of
all falls in the home occurring in the bathroom, be sure to know whether
it is simply water resistant or whether it is actually water proof.
10. What is the cost for the service and are there discounts available?
Be
sure to ask if there are discounts available. Some companies will
discount their monthly fees by offering an annual payment plan. Others
may only offer monthly billing. Know when and how you will be billed.
|
Wireless Home System
(Cellular Base Unit) |
|
Traditional Home System
(Land line Required) |
Be sure to read one of our earlier notes
on our blog!
Let us know if this note was helpful!